Disappointed client no more old mutual

I have been a client for old mutual for the past 5 years and paying my premiums without fail. On the 5th of August I made a funeral claim and submitted all the required documents and to this day I haven't received my payout. I tried calling them they made me hold for over 45min and being transferred from pillar to post. I even went to the branch and to my surprise their excuse was everyone is not paid I must wait like everyone else. I'm so disappointed about the experience I got from old mutual. I'm taking this matter to my lawyers to deal with them after I'm canceling all the policies I have with them and will also be advising all my employees to cancel with them. We will gladly take our business elsewhere. Thanks for nothing oldmutual.