Disappointed ☹️

Good day to whom it may concern I’m writing regarding my suspense on my money account I had with old mutual Account number : *** ID Number: *** 083 Name : karabo John Oageng Chilwane. I did a disinvestment from my tax free savings policy & the funds went into my account on the 15 of August 2023 to my surprise 17th of August I got an sms which stated that

“ Hi KARABO. Your Money Account card **2454 has been suspended and cannot be used until reactivated. Please call ***”

I went back & forth calling the number & visiting the branch consultants were clueless as to what to do , I was later told that my account is under assessment till current I don’t have access to my account & funds , resolution to this whole situation is for old mutual to have my funds on the account transferred to my other personal account (which I’ll hand over the details)& have the money account closed down I think that would be the best resolution to it