Disappointed

I am writing to express my frustration and disappointment with the service I have received from your contact center. I had a policy with Old Mutual that was canceled due to it lapsing, which I was fully aware of as I no longer wanted the policy.

However, a debit order for R431 was processed on the 26th of June. After contacting your team, I was advised to call back after 9 working days, which I did. Now, I am being told to send an email to request the refund, something that should have been communicated to me from the outset.

I find this process unnecessarily frustrating, and I am deeply dissatisfied with the lack of clear communication and assistance I have received. I kindly request that my R431 be refunded to me as soon as possible.