V
Valerie
1 reviews | Active since Jan 2025
21 Jan 2025, 13:55
Disappointed ☹️ Calls
Required a copy of an older document from Okd Mutual, phoned over and over and wanted to speak to somebody not an automated system. Okd Mutual need to be more customer orientated and hands on . I’m not a robot. Would not recommend calling them unless you are happy to go through voice menu after menu after menu and end up redialing again and again.
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Old Mutual's replyOfficial
21 Jan 2025, 14:01Good day Valerie,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply21 Jan 2025, 14:01
Official
Good day Valerie,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,