CD
Colin D
1 reviews | Active since Sept 2021
13 Dec 2025, 06:58
Disappointed
I email my verified documents 2 weeks ago and was told they can't authentic me, I should take my FICA documents to a branch. I did so on 08.12.2025 and was told all will be sorted in 2 days, today is the 13.12.2025 and still my documents has not been authenticed. It's very bad for a big company like old mutual, how do we tell people to move to them if they are so slow.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
13 Dec 2025, 07:46Good day Colin D,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Old Mutual's reply13 Dec 2025, 07:46
Official
Good day Colin D,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
CD
Colin D's updateReviewer Update
16 Dec 2025, 06:44Good day Please advise why the points I am playing when i watch the videos is now 1 point instead pf 10 points or is it because of my complain that you changed how I earn points because other people still earn the normal way.
CD
Colin D's update16 Dec 2025, 06:44
Reviewer Update
Good day Please advise why the points I am playing when i watch the videos is now 1 point instead pf 10 points or is it because of my complain that you changed how I earn points because other people still earn the normal way.
Old Mutual's replyOfficial
16 Dec 2025, 09:45Good day Colin D,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Old Mutual's reply16 Dec 2025, 09:45
Official
Good day Colin D,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management