Disappointed by Old Mutual’s Lack of Urgency and Communication

I am extremely disappointed with the level of service received regarding my mother’s retirement savings.

Last week, we were informed that her retirement savings would need to be calculated manually and were assured that we would receive feedback within 3 to 5 working days. We accepted this timeframe and waited accordingly.

The promised period has now passed, yet no one has contacted us, no update has been provided, and there appears to have been no progress on the matter. What is most frustrating is the complete lack of communication. If there were delays, the professional and respectful approach would have been to inform us rather than leave us waiting without any feedback.