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roelof H
1 reviews | Active since Jun 2020
25 Nov 2022, 10:58
Disappointed
So disappointed in the service. I have been waiting for months now to release 2 x policies that have been paid up. I get no feedback if I don't ask the broker a couple of times and every time there is new paper work to fill I'm or I just get ignored again. I have moved my entire portfolio over to Discovery due to this.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
25 Nov 2022, 11:00Dear Roelof
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2022, 11:00
Official
Dear Roelof
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
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roelof H's updateReviewer Update
20 Dec 2022, 14:39Still not resolved. Asking g for the same paper work over and over. Different people. No system in place!!!!!
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roelof H's update20 Dec 2022, 14:39
Reviewer Update
Still not resolved. Asking g for the same paper work over and over. Different people. No system in place!!!!!
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roelof H's updateReviewer Update
20 Dec 2022, 17:22Can somebody please call me?
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roelof H's update20 Dec 2022, 17:22
Reviewer Update
Can somebody please call me?