FL
Fusi L

1 reviews | Active since Jun 2025

11 Feb 2026, 11:26

Disappointed as my account is blocked and placed on a holding status

I am extremely disappointed with OM Bank’s handling of my account. My OM Bank account was suddenly blocked and placed on hold without any prior communication, warning, phone call, or explanation from the bank. What makes this situation worse is that I have successfully transferred my own money into this account, and I am now unable to access it. This has caused me serious inconvenience and financial distress. I have not received any SMS, email, or call to explain why my account is blocked or what steps I need to take to resolve the issue. As a customer, I believe I deserve transparency and proper communication, especially when my funds are involved. I am requesting: A clear explanation for why my account was blocked Immediate assistance in removing the hold Full access to my funds without further delay This matter needs urgent attention. I trusted OM Bank with my money, and this experience has been extremely frustrating and disappointing. I hope OM Bank will take responsibility and resolve this issue as soon as possible.

0
Replies (1)
Old Mutual
Old Mutual's reply11 Feb 2026, 11:41
Official
Good day,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management