nJ
natalie J
1 reviews | Active since Nov 2020
26 Nov 2020, 10:01
Disappointed
Very disappointed with Old Mutal. I didn't pay 1 debit order in September and they canceled my policy. Still debited in October and never refund me that even though they debited when the policy was lapsed. Are they going to reinstate my policy seeing that you did debit October
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
26 Nov 2020, 13:55Dear natalie J
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Nov 2020, 13:55
Official
Dear natalie J
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
nJ
natalie J's updateReviewer Update
26 Nov 2020, 14:14Thank you. I look forward to hearing from you urgently
nJ
natalie J's update26 Nov 2020, 14:14
Reviewer Update
Thank you. I look forward to hearing from you urgently