K
Kuzivakwashe
1 reviews | Active since Nov 2025
17 Nov 2025, 22:28
Disappointed
I disinvested on the 23rd of October and submitted all documents i was asked to on the day. I spent a lot of time on the phone with HQ and did all that was asked. I was told the process will take 7 days but I constantly had to call the headquarters to get help with my withdrawal. I had to visit the East London Branch in Vincent on the 13th of November because I was getting tired of the constant delays when I call HQ. I was helped by a lovely lady at the branch who started the process over for me but I still haven’t received my funds. I was told to wait another 5 days but I’m losing trust in OM ability to tell their clients the truth and do right by them.
Helpful (0)
Replies (3)0
Replies (3)Old Mutual's replyOfficial
18 Nov 2025, 08:19Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Nov 2025, 08:19
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
K
Kuzivakwashe's updateReviewer Update
18 Nov 2025, 09:01I’d like to know the exact current status of my withdrawal please. I would like to know when i should be expecting mu money. My case was escalated weeks ago was told to wait 3 days for my money which was clearly a lie. I was also told on the phone that the payment was made and i should wait 48 hours for it to reflect which was also another bold lie. I’d like to know what the status of my withdrawal is and when i should expect my money in mu account.
K
Kuzivakwashe's update18 Nov 2025, 09:01
Reviewer Update
I’d like to know the exact current status of my withdrawal please. I would like to know when i should be expecting mu money. My case was escalated weeks ago was told to wait 3 days for my money which was clearly a lie. I was also told on the phone that the payment was made and i should wait 48 hours for it to reflect which was also another bold lie. I’d like to know what the status of my withdrawal is and when i should expect my money in mu account.
Old Mutual's replyOfficial
18 Nov 2025, 09:14We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Nov 2025, 09:14
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
