Disappointed :(

I've been trying for weeks now to change my debit order details to a specific day of the month. Finally get to speak to someone yesterday, they confirm that they've changed the date then I receive an sms confirming an incorrect date! I cannot anymore, i phone almost every day on the various Old Mutual numbers, we have to hold on for long periods of time in a que, all of a sudden the "call back" function is no longer there. Also my secure profile is not even updated and I haven't received an annual statement for 2024. What is happening at Old Mutual? This is ridiculous!! If my debit order details are not rectified as per my request, the debit order will bounce and I risk losing 15 years of paying my policy. What does one have to do to get a half decent service from Old Mutual?? As I am typing this i've been holding in a que for over 20mins