Disappointed

I am disappointed by the poor customer service I am being subjected to as a policy holder.

I had taken a funeral cover for my grandfather, who passed on before the waiting period of 6 months. And the policy was very clear that should the covered person pass on before that waiting period laspes, all premiums deducted will be refunded. And now 5 months have passed on by without being reimbursed.

I have visited the branch offices in Rustenburg more than 7 occasions and still the matter is yet to be resolved.