Disappointed

I called old mutual on Monday at 08h00 am and spoke to one of your agents. I advised her that I need to do a partial disinvestment to my policy and she advised that i do not have to fill in any form as it is only R4000.00. I find it odd, that the whole day that I didnt receive any form of notification from old mutual regarding the disinvestment the whole day. I decided to call again today and eventually got hold of Aneesa Taliep whom sent me the forms today for the disinvestment. I am frustrated as it has now taken another most probably will take another week for the funds to be paid out because of what has transpired from yesterday to today. I need the funds to pay for my nieces school fees.