DISAPPOINTED

You dont even deserve one star...THE WORST EXPERIENCE OF MY MOM'S LIFE. I lodged a complaint on the 04th of August 2020 on behalf of my Mother and that was because we didnt know what to do with Old Mutual. Ever since then my Mom's health has not been stable and now in the letter she wrote few days back she stated "SHE CURSES THE DAY SHE TOOK THIS RETIREMENT POLICY WITH OLD MUTUAL AND SHE WANTS HER MONEY WHILE SHE'S STILL ALIVE". My Mom sacrificed her last money all these years hoping that she's going to have better retirement but now Old Mutual has been giving her stress since 2017, she was 65 years old and now she's 68 years old and still nothing has been done by old mutual andthings are going from bad to worse. I am the only child and this thing is also affecting me because I have to be absent at work some days because of her health and stress she's been getting from Old Mutual. She went to the branch the other day because when she phones their call centre, her airtime will be finished before she could even speak to the consultant so she went to the branch and she was advised to request that her retirement policy must be changed to monthly payment. We received correspondence last month stated that they are agreeing. So she was suppose to get some money month end of October 2020. On the 29th of October 2020 an amount of R354.13 was deposited into her account by Old Mutual. My Mom has never been this humilated and fustrated to the core. No one has done a follow up regarding this and if she goes to the branch, they will tell her that they are not dealing with this and be put on the phone, a phone that will not be answered anytime soon. My Mom is above 60 and with old age illnesses so now for her to be out now is risky but what can we do when no one in Old Mutual doing anything instead they are making her health to be worse. Old Mutual does not have the best interest at heart for their loyal customers.

I AM SO DISAPPOINTED BY OLD MUTUAL AND CAN SOMEONE PLEASE SORT MY MOM'S RETIREMENT ISSUE PLEASE.