disappointed

I was been trying to get hold of the call centre for om since 29th May 2021 ..even put in a complaint with Togida at the Bellville branch ..and tried the call centre but could get thru ..as they have not taken payment for my life insurance or so thought..for 2 months i went to the town branch waited 30 minutes still no one to speak to someone emailed OM they just forwarded my email to there department no feedback.WhatsApp chevy martin about this on the 31st of May she said she will try and sort this out ...still have not received feedback ..called her went to Claremont branch to find out and town as they said she works there...the 2nd of june she replies she will sort this out ...ever since then she has active on watsapp and no reply or no call ...have just found out my Life insurance policy lapsed because i couldn't get hold of anyone to help me and was told by graham who tried help me by emailing and sorting out my funeral policy in time before that also gets cancelled that i would need to speak to the chevy to sort it out they cant take each others clients ..as i wanted to set up a new one so im so disappointed at the service i had received no person deserves this ...especially when u have kids that you leaving behind should you pass on ..couldn't save there future in time