KB
KENNETH B
1 reviews | Active since Mar 2009
02 Jul 2019, 11:09
DISAPPOINTED
I think Old Mutual need to train their receptionist. I called and my calls were disconnected more than three times. I even told her that she seems to be always in a hurry when answering calls. i just tried again as i am typing and my call was disconnected again. I only need my income tax certificate.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
02 Jul 2019, 11:49Dear Kenneth
We received your review of 2 July 2019.
We are sorry to hear about your service experience.
Thank you for bringing this matter to our attention. We will investigate the matter and contact you to resolve.
Regards
Coleen Aanhuizen
Complaints Management
We received your review of 2 July 2019.
We are sorry to hear about your service experience.
Thank you for bringing this matter to our attention. We will investigate the matter and contact you to resolve.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply02 Jul 2019, 11:49
Official
Dear Kenneth
We received your review of 2 July 2019.
We are sorry to hear about your service experience.
Thank you for bringing this matter to our attention. We will investigate the matter and contact you to resolve.
Regards
Coleen Aanhuizen
Complaints Management
We received your review of 2 July 2019.
We are sorry to hear about your service experience.
Thank you for bringing this matter to our attention. We will investigate the matter and contact you to resolve.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
02 Jul 2019, 13:18Dear Kenneth
Thank you for bringing this matter to our attention. We note that the manager of this department has responded to you. We trust that future dealings with Old Mutual will be more positive.
The certificates for the tax year 2018 to 2019 was e-mailed to you this morning. Would you be so kind to update the Hellopeter website with the way this matter was dealt with. The feedback is important to us and assist us to improve our services to our customers.
Regards
Coleen Aanhuizen
Complaints Management
Thank you for bringing this matter to our attention. We note that the manager of this department has responded to you. We trust that future dealings with Old Mutual will be more positive.
The certificates for the tax year 2018 to 2019 was e-mailed to you this morning. Would you be so kind to update the Hellopeter website with the way this matter was dealt with. The feedback is important to us and assist us to improve our services to our customers.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply02 Jul 2019, 13:18
Official
Dear Kenneth
Thank you for bringing this matter to our attention. We note that the manager of this department has responded to you. We trust that future dealings with Old Mutual will be more positive.
The certificates for the tax year 2018 to 2019 was e-mailed to you this morning. Would you be so kind to update the Hellopeter website with the way this matter was dealt with. The feedback is important to us and assist us to improve our services to our customers.
Regards
Coleen Aanhuizen
Complaints Management
Thank you for bringing this matter to our attention. We note that the manager of this department has responded to you. We trust that future dealings with Old Mutual will be more positive.
The certificates for the tax year 2018 to 2019 was e-mailed to you this morning. Would you be so kind to update the Hellopeter website with the way this matter was dealt with. The feedback is important to us and assist us to improve our services to our customers.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,