Disappointed

<p>Me and my wife have been loyal Old Mutual clients for a very long time. Due to a misunderstanding (meant to cancel a different policy), she reversed 2 months' debit order premiums and the wrong policy was automatically cancelled 'by the system'. I realised the mistake almost immediately and tried to rectify it the same day. The reversal was unfortunately immediate although it didn't reflect on the Old Mutual system yet. I phoned Old Mutual and tried to make arrangements for the policy not to be cancelled - through immediate repayment of the premiums involved or whatever means posssible ,but was told that Old Mutual's system does not have a provision for that - it can only be 'revived' after the debit order goes off again at the end of the month. This all happened last Thursday and yesterday the policy was indeed cancelled (nothing could be done in that period?). Meaning my wife and kids are without cover until the end of the month. And certain exclusions would then be appliccable.</p> <p>Surely there must be some way or somebody that is able to rectify our mistake? Yes it is 100% our fault but I just can't believe that this is the only option - somebody must be able to do something? Computers seem to have left Old Mutual, and the world, mostly powerless. Surely there must be some way to overide the system - it is still controlled by a person?</p> <p> </p> <p>I would appreciate some urgent feedback. I do not like the fact that my wife and kids are without cover until the 1st of July and have thought of rather taking out a policy elsewhere so they aren't withou cover for such a long period.</p>