mM
mzwandile M
1 reviews | Active since May 2018
03 Oct 2018, 15:12
Disappointed
I'm very much disappointed with the old mutual i did the dispute for the ATM withdrawal last month and they told me to wait for 10 days and i waited for ten days no respond i went back to the branch and they said i must wait again for 30days i did so now that 30days has gone no money its an fair for me because its my money which i have budget it for my monthly leaving at the end I'm struggling
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
03 Oct 2018, 17:34Dear Mzwandile
We received your review of 3 September 2018.
We are sorry to hear about your service experience. We are referring the matter to our Money Account Complaints department. They will contact you directly to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply03 Oct 2018, 17:34
Official
Dear Mzwandile
We received your review of 3 September 2018.
We are sorry to hear about your service experience. We are referring the matter to our Money Account Complaints department. They will contact you directly to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
11 Oct 2018, 15:15Dear Mzwandile
We refer to your complaint of 3 October 2018.
We received confirmation from Old Mutual Finance that this matter has been resolved.
We apologise for the delay in finalising this matter.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply11 Oct 2018, 15:15
Official
Dear Mzwandile
We refer to your complaint of 3 October 2018.
We received confirmation from Old Mutual Finance that this matter has been resolved.
We apologise for the delay in finalising this matter.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,