disappointed

I just went to Ghandi square branch as i walked in the reception lady (Dikeledi) was on call for about 10 min and i had to stand there looking at her the whole time while she is rubbing her big tummy after that she hangs up the phone and she just says HELLO!!! REALLY!!! no apology no nothing and i told her why im there and she just said you can have a seat and a consultant will call you after sitting for another few minutes she asks if i have my ID book with me and i said no, but i know my id number and she just dismissed me like i was nothing and gave me a number to call i told her that she must not give me the 086 number as i called that number before walking in the branch and no one is answering and she rudely said unfortunately that is the only number that we have, if this the service i will receive every time i walk in at old mutual, id rather take my money and invest it somewhere else as she was just plain rude , if she wants to stay home she can do that as that was not the way to treat a customer on any other person for that matter, its disappointing that old mutual is such a big company and they can employ such people who clearly don`t want to be there and they sit there as the face of the company with such an attitude.