Disappointed

My name is Nandisile.

About a week ago, I sent a credit application request via clearscore. Amongst the suggested credit companies, Old Mutual was more appealing.

I was happy with the speed of service in that in less than 24 hours, Tasneem/ Tamsyn Fransman called me, did a check with my id etc. While she processed my request, she informed that there's a system error but she'll call me back, but she never did. Now, I wonder if there was really a system issue or that she didn't want to give me the decline reason, if that was the case. Irrespective of what the outcome was, I should've been informed, she should've kept her word. I mean my details were used to process the application after all. So I deserve to know what's what.

I even had to call today for feedback but I was given a run around. Like, are these the values that the company lives by?