Disappointed

About thirty years ago, I needed an overdraft facility at an FNB bank. This was before the time of credit score ratings. I ceded an Old Mutual Endowment Policy. For many years I didn't need the overdraft facility, but I left in in place for a rainy day. In April this year, I cancelled the overdraft and requested that my policy be returned to me. I have been sent from pillar to post!! The consultants in the Old Mutual offices in Kenilworth Centre and Knysna weren't able to give me the correct information. I was given an indemnity form that had to be commissioned by a commissioner of oaths which I completed and submitted. Ever since then I have received text messages saying that I have to submit documents for the completion of the task. Yesterday, after spending over 50 minutes on the line to Client Services from the UK! I was told that the indemnity has to be placed on a letterhead and be resubmitted. I am in the UK so have to appoint a trusted friend/family menber to do the whole process for me. This will not be easy. I feel it could all have been avoided if the consultants had known what they were doing!!!