RK
Rachel K
1 reviews | Active since Nov 2024
23 Mar 2026, 09:07
Disappointed
I have had a several bad experiences with old mutual customer service center but the recent one was of the highest disappointment. Please listen to the calls made from my number to your call center on the 12th, 13th, 17th and 18th of March and tell me if it's what you call service with curtecy and excellence. I am still waiting for my Cashback which was supposed to have been paid out on 2026-03-01.
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Old Mutual's replyOfficial
23 Mar 2026, 09:23Good day Rachel
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply23 Mar 2026, 09:23
Official
Good day Rachel
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management