Disappointed

Hi,<br> <br> So I received a letter saying that my policy matured as from the 01 September 2015 and I should go in to a branch or post the paperwork, I opted to go into the branch. I went on the 12.09.15.<br> The lady I dealt with let me fill in the forms yet it was the wrong forms as I called 5 days later because I never received any funds or calls from Old mutual needing any papers. So I had to go in again (21.09.15) an fill in the right papers and the lady at the branch sent it away for me, NOTE wasting my time and petrol. Called today and they said they only received the one form and not my bank statement. I am really disappointed as this is the first time one of my policies matures and if this is what I'm going to have to go through and I have quite a bit of policies with old mutual I will consider going somewhere else. The reference number I got was CE886000 I am giving you till the end of this month to get this sorted as it's been going on for more than 2 weeks now.