Disappointed

I struggled to get my death claim from old mutual which eventually paid after months of stress and again I’m struggling to get a confirmation Letter that state where I got the funds from.When I busy with the claim I gave them my Capitec account which I later I asked them to give them my FNB account so that the funds will be transferred to it.And then when they eventually paid it was transferred to my Capitec account and then I immediately transferred the funds to my FNB account which got blocked because it did have any reference.I called old mutual claims since on Monday 04 April 2022 asking them for a confirmation Letter to give to the bank until today they are taking me back and forth I don’t what seems to be problem I explained to them that I haven’t paid my kids school fees,rent,transport and I’m not being taken seriously old mutual enjoys playing with people’s emotions.