Disapointed and Frankly Disgusted.

My parents have invested money in Old Mutual for their retiremnet. My father passed away at the end of last year. She has a few products at Old Mutual that were paying into my parents joint bank account. She has asked me to assist her in getting the bank details changed so that they are paying into her new check account. The executor of my Dads Estate has closed the Joint bank account as part of the process of wrapping up the estate. I have been assisting my mother trying to request that the money, which my mother is supposed to be living off from one of her policies into her own bank account.

Old Mutual has been the most uncaring, unresponsive and unhlepful organisation. I have met with inefficiency, incompetence and worst of all complete and utter disinterest in my mother, her wellbeing and her financial situation.

I thought that is what Old Mutual was there for. I realise now that we are on our own. We cannot speak to people. We start every query and request for help with a new call centre agent and we get nowhere.

My mom also has a so called broker looking after her portfolio and someone from Old Mutual Wealth. Both of which seem either unable, disinterested or unwilling to help.

I cannot begin to tell you the extent of my disapointment and disgust at what I have witnessed. How can it take more than 5 months to get help in changing bank details so that a pensioner can access their own money.

I am an investor with Old Mutual Myself and am considering whether there are other options out there for me as I dont want to be treated this way when I am old and in need of help from Old Mutual.

Old Mutual seems like nothing more than a self interested, money grabbing corporation with absolutely no interest in their customers to the extent that the suffering of a pensioner if of no consequence.