DISAPOINTED

I AM VERY DISAPPOINTED WITH OLD MUTUAL, I HAVE HAD MY DEBITS NOT PAID SO I HAD ADVISED THE CONSULTANT WHO CALLED ME TO PLEASE RE DEBIT ME ON THE 7TH AND I HAD ADVISED HER THE MY PAY DATE HAS CHANGED SO FOR THE NEXT PAYMENT( NEXT MONTH) PLEASE ALSO SET IT TO GO OFF BY THE 7TH OF EACH MONTH GOING FORWARD, SHE ADVISED THAT 7TH WAS A SUNDAY SO I AGREED IT COULD GO OFF BEFORE THAT DATE SO ON SATURDAY IT WAS PAID, ONLY FOR ME TO WAKE UP THIS MORNING TO A DEBIT OF 550 & 540 GOING OFF THERE WERE NO FUNDS IN MY ACCOUNT SO IT CAME BACK UNPAID AND THE 200 RAND THAT I DID HAVE IS NOW BANK CHARGES, CALLED THEM AND THE LADY IS TELLING ME THAT THEY TOOK OUT SEPTEMBER AND OCTOBER DEBITS, WHY??? I DID NOT AGREE TO IT AND WAS NOT ADVISED THAT THIS WILL HAPPEN ASKED FOR A MANAGER AND WAS PUT ON HOLD FOR OVER 5MIN MORE SO I WANT MY 200 RAND BANK CHARGES CAUSE THAT WAS MY MONEY & I DID NOT ASK FOR THE DEBIT TO BE DONE AGAIN, I SAID FOR THE NEXT PAYMENT, YOU GUYS NEED BETTER CALL CENTRE STUFF,