Disapointed

I am writing to express my deep dissatisfaction with the lack of response regarding my retirement claim, which I submitted at the beginning of last month. My name is Thulani, and I submitted all the required documents as instructed when lodging my claim to surrender my retirement fund.

Despite following the correct process and sending a follow-up email to request feedback, I have not received any response or update from your team. It has now been well over the maximum 21 working days I was informed to wait for processing, yet I remain completely in the dark about the status of my claim.

This delay is unacceptable and has caused me unnecessary frustration. I kindly urge your office to provide urgent feedback and expedite the resolution of my claim. I expect prompt communication and action regarding this matter.

Thank you,