SB
Sonet B

1 reviews | Active since May 2019

28 May 2019, 09:38

Disablility claim

Rynhardt Pretorius is busy with a disability Claim and every time you do a follow up the send a email with more documents the request. You can not speak to a assessor and we post it on their face book page. Since mid April one of the consultants would contact us but no one did it so far. There is no service. No one is helpful. It is since March. Every time you do a follow up they just comment that the case is with the assessor. In the mean time I receive no income and sit with expenses. They don't care.

0
Replies (2)
Old Mutual
Old Mutual's reply28 May 2019, 15:04
Official
Thank you for lodging this matter. We tried calling now to confirm that we still attending. We've also rep**** to Rynhardt confirming that we received his latest email confirming that he has no further documents to submit. 

This matter is with our Consulting department and they are aware the you are awaiting feedback.

Kind regards

Kareemah Sulayman 
Old Mutual Complaints Management

Best regards,

SB
Sonet B's update28 May 2019, 15:14
Reviewer Update
Nobody contact us.  We want to know how long do we still need to wait. Please everybody is telling us it is with the assessors and waiting for feedback.