Difficult to make changes, calling them resolves nothing, no technical assistence available for online platform

Imagine being a financial institution trusted with peoples money with over 12000 1 star rated reviews. Been trying to make changes, even using the online platform numerous times to no avail. The system doesn't work properly. Doesn't update allocations made and phoning them for technical assistance doesn't help as they want to refer you to a financial advisor, which has nothing to do with the technical functionality of the system and poorly designed online platform and options compared to other competitors. Poor return rates and defaults to high % fee fund to maximise how much OM takes from you. When you try to allocate to better plans for you as the client the system does not translate the changes. After 3 years a financial advisor called me back, but still changes not made and he promised to send an email after the call, nothing received. I'm starting to believe these institutions are ****s as you only really get 1-2% after inflation and then they take 1% fees yearly which further reduces what you get out. While money loses it's value over time anyway and is worth a fraction of what it is within 20+ years. Seems they only use these platforms to take money from investors. The only winners are those who work in the financial industries as they take % of your money and live lavish lifestyles. Online forums filled with reports of hefty fees, pushes for financial advisor to talk to client and small returns.