Didn't cancel the policy as per request or refund

Hello,

I am very disappointed with your service. One of your employees opened a funeral policy using my documents without my knowledge. I was only surprised to see it on my payslip. I immediately sent an email requesting the cancellation of this policy, but it was not canceled right away. Instead, my account was debited twice before the policy was finally closed. I am still waiting for the refund, and I have not received any response or the money back.

Additionally, I asked for all the other services that were set up on my behalf, including a retirement plan, to be canceled. However, these are still active on my payslip. What’s frustrating is that I received a message instructing me not to take further action because the issue would be sorted out, yet I have had no further communication from your side, and my accounts are still being debited.

I submitted the necessary forms, proof of account, and a copy of my ID, but nothing has been resolved. Your services are still reflected on my payslip, and I am suffering from charges and services I did not authorize or want. I regret joining your service after this entire ordeal.