Deteorating Customer Service. Shocking Shocking Shocking

<p>I have been with Old Mutual for 9 years now and in that period I have missed 1 premium and now cover for my beneficiaries has been amended and no one can tell me why, I have been waiting from March 2016 for the recordings that I was told would be shared, and my issue is still not resolved.</p> <p> </p> <p>I have had excellent service until my consultant left the business, clearly the new breed of consultants is not properly trained, I do not even know who my new consultant is. The service is just so disappointing and even when you call consultants are just too quick to say they do not know what happened, if they do not know then who does, I even went to several of your branches personally and still no resolution instead I am being sent from pillar to post. Ya neh!!!</p>