Deplorable service delivered

<p>I would like to share my terrible customer service experience that I recently had, dealing with Old Mutual. I had requested a partial withdrawal from my Pension Protektor Fund in the beginning of May - the request was formally made on the 10th, to be exact, and have since not received my funds. Every time i asked my financial advisor to contact them on the progress, several different reasons were provided to explain the delay. It seems that the staff did not know all the steps and processes required to process the request, which resulted in the payment being delayed. Today is the 3rd of June and I have as yet to receive my money. All of this has caused me severe distress, especially as I have been unable to pay my bills, my debit orders can't be processed, etc. I am concerned that this will affect my credit record, which will be truly unfair, as I have done everything in my power, including giving them ample time, to process my request.</p> <p> </p> <p>I am extremely disappointed in the drop in standard of service delivery from Old Mutual, and am strongly considering moving the rest of my investments elsewhere. To think that such a well-acclaimed institution can drop the ball, is worrying. The effect that this is having on my financial wellbeing is nothing short of disastrous. I honestly doubt I will ever see my funds soon enough, I am tired of the myriad of excuses that have been given, and frustrated beyond belief at the amount of follow-up i've had to do, with no fruitful results.</p> <p> </p> <p>I hope that this complaint will alert them to the fact that they will soon lose a valuable customer.</p> <p> </p> <p>Thanks,</p> <p> </p> <p>Gwendoline Louw (miss)</p>