PN
Pertu N
1 reviews | Active since Jul 2021
12 Dec 2025, 13:55
Deplorable Old Mutual
Made a request for a withdrawal on my investment on the 2nd of December 2025. On Sunday I receive an email saying I need to fill in some forms. I filled in the forms and sent them on Monday the 3rd. Today it’s the 12th of December and there’s no response. The call centre agents are so nonchalant when I request feedback. I am a fully entrenching customer with multiple policies and accounts however this behaviour is making me reconsider and move my business elsewhere. I even opened a new investment with Alex Forbes.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
12 Dec 2025, 14:28Good day Pertu, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply12 Dec 2025, 14:28
Official
Good day Pertu, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,