Deplorable and despicable Old Mutual

In a letter dated, 04 June 2020, to my mother, Mrs DP Morolong, cell number ***, Old Mutual states that Mrs DP Morolong missed paying premiums on her policy. However, her savings account was debited on 01 June 2020. Mrs DP Morolong then changed her account to a cheque account which was also debited 01 June 2020. My mother, Mrs DP Morolong, then took the liberty of going to the Old Mutual branch at Lemo Mall, Bloemfontein, in the beginning of May 2020, where she was made to wait for just over 1 hour by *********** staff, to inform Old Mutual that she is now using the cheque account alluded to above. What makes this matter deplorable is that Old Mutual did not take the initiative to inform Mrs DP Morolong, a pensioner, as soon as they noticed that her policy was in arrears With the above background, Mrs DP Morolong hereby kindly requests for the payments to her policy to be revisited for she is of the opinion that her policy is up to date.