DENIED FUNDS ACCESS TO MY STOPED PREMIUM

I am so frustrated on the manner in which Old mutual has treated me and regret joining the Retirement annuity scheme with them. I have send the signed request to surrender my premium for the retirement annuity as requested by them and received confirmation that the available funds in my policy scheme will be paid into my account in 10 to 21 working days, to date it's now 4 weeks still no payment has be made to my Account.<br> <br> why am I being ****** off my premium because of my own personal reasons to discontiue with the scheme?<br> <br> please assist in this matter.<br> <br> Regards<br> Hassan,<br>