RK
Renesh K
1 reviews | Active since Dec 2019
03 Dec 2019, 19:15
Deliberately stalling of payments
I think old mutual deliberately stalls in paying out claims. They do not care about the client and the costs the client incurs. I have a disability claim and aneurysm claim going on for months and all they ask is for more and more documents everytime we submit. The funny thing is that I was medically boarded of work. My insurance at work was with another major financial institution and they had me assessed by their own doctors and made a decision within 2 months. But with old mutual it's always a brick wall. My partner suggested she assist me to walk into their offices with my Walker and meds then they would have proof that I am disabled.
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Replies (4)0
Replies (4)
Old Mutual's replyOfficial
04 Dec 2019, 08:25Dear Renesh Kethwari
Thank you for the review. We do apologise for your service experience.
This matter will be investigated and I will be in contact with you directly. Regards
Kareemah Sulayman
Old Mutual Complaints Management
Thank you for the review. We do apologise for your service experience.
This matter will be investigated and I will be in contact with you directly. Regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply04 Dec 2019, 08:25
Official
Dear Renesh Kethwari
Thank you for the review. We do apologise for your service experience.
This matter will be investigated and I will be in contact with you directly. Regards
Kareemah Sulayman
Old Mutual Complaints Management
Thank you for the review. We do apologise for your service experience.
This matter will be investigated and I will be in contact with you directly. Regards
Kareemah Sulayman
Old Mutual Complaints Management
RK
Renesh K's updateReviewer Update
04 Dec 2019, 15:03Not been contacted as yet. The amazing thing is that what prompted me to complain in the first place was that I was made to hold when I called the claims administrator and advised her of my problem. She advised me somebody would definitely contact me on that day. But nobody did.
RK
Renesh K's update04 Dec 2019, 15:03
Reviewer Update
Not been contacted as yet. The amazing thing is that what prompted me to complain in the first place was that I was made to hold when I called the claims administrator and advised her of my problem. She advised me somebody would definitely contact me on that day. But nobody did.
Old Mutual's replyOfficial
04 Dec 2019, 17:06Thank you for speaking with me. As confirmed, the complaint was attended and you provided the further information requested.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply04 Dec 2019, 17:06
Official
Thank you for speaking with me. As confirmed, the complaint was attended and you provided the further information requested.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
RK
Renesh K's updateReviewer Update
12 Dec 2019, 10:25It was confirmed that an assessor called and said she would attend to the complaint. To date nobody has advised me as to what's going on. I call in and all they tell me Is that they waiting for feedback. When I ask who they waiting for feedback from, nobody knows.
RK
Renesh K's update12 Dec 2019, 10:25
Reviewer Update
It was confirmed that an assessor called and said she would attend to the complaint. To date nobody has advised me as to what's going on. I call in and all they tell me Is that they waiting for feedback. When I ask who they waiting for feedback from, nobody knows.