Delays paying RA death benefit by a full year

On 7 May 2015 my husband died. He had RA policies with several insurers including Old Mutual. <br> The others were Sanlam and Momentum who paid within 3 months. <br> Old Mutual has delayed for almost a full year.<br> They have given excuses, failed to provide correct contact numbers on their correspondence, and don't answer their phones.<br> Their agent told me they always take a year to pay out.<br> Would I invest with them? Never. <br> Would I recommend them to a friend? Absolutely not.<br> <br>