Delays on claim process

Hi We need a record of advice from the financial advisor that advised my father on this portfolio. All of a sudden in your records, you don’t have my mother as a beneficiary. Please send us all the documents as we need proof and we don’t believe the story. My mother is uneducated and very upset that you guys are coming with stories after knowing that Old Mutual is known for delaying claim processes. Whoever was assisting my father and reviewing his portfolio must explain why my mother is not a beneficiary. Why must she pay attorneys and get a dragging process which will affect her peace.