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ntwanano N
1 reviews | Active since May 2020
21 May 2025, 20:06
Delays in withdrawal of retirement policy
Old mutual has been delaying my mother's retirement annuity payout for the past 3 weeks, they are taking her from pillar to post She submitted documents on The 11th of March 2025, today 21 May she was told the request was never even routed to Sars. Kindly make contact and resolve this as we don't know where to escalate if your customer service desk can't help. Whatsapp service is also **** Name Audrey Nkuna cell ***
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
22 May 2025, 07:14Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 May 2025, 07:14
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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ntwanano N's updateReviewer Update
23 May 2025, 05:15So far we have received an apology via email, no actual timeliness or confirmation that the request has been processed.
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ntwanano N's update23 May 2025, 05:15
Reviewer Update
So far we have received an apology via email, no actual timeliness or confirmation that the request has been processed.
Old Mutual's replyOfficial
23 May 2025, 07:07Good day
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply23 May 2025, 07:07
Official
Good day
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
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ntwanano N's updateReviewer Update
24 May 2025, 09:09Thank you this has been resolved. My mom got her money this morning
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ntwanano N's update24 May 2025, 09:09
Reviewer Update
Thank you this has been resolved. My mom got her money this morning
Old Mutual's replyOfficial
24 May 2025, 10:05Hi Ntwanano, we are so pleased to hear this. Thank you for your feedback.
Old Mutual's reply24 May 2025, 10:05
Official
Hi Ntwanano, we are so pleased to hear this. Thank you for your feedback.