Delayed withdrawal claim and inconsistent Feedback from Old Mutual

This has been my worst experience with Old Mutual withdrawal claims

I am writing to express my frustration and disappointment with the handling of my withdrawal claim from Old Mutual. Despite my initial claim being processed smoothly, subsequent interactions have been marred by delays, inconsistencies, and poor communication.

*Background:*

- Initial claim submitted prior to September 1st for the whole amount. - First payment processed incorrectly, followed by a tax directive appointment on November 11th. - Second payment attempt advised to reflect within 2-3 days, after the tax directive was appointed but still pending.

*Issues:*

1. Excessive waiting periods: 4-day wait for claim processing, followed by inconsistent updates. 2. Inefficient call center: Long holding times (up to 45 minutes), repetitive authentication questions, and inconsistent verification processes.Somedays im asked my age ,so days my email is incorrect,even started giving both my personal and work email to avoid this. 3. Lack of transparency: Different consultants providing conflicting information regarding claim status,Monday it was paid out and will reflect latest the following day,called on Wednesday, Pending status 4. Unfulfilled promises: No callback from supervisor as promised yesterday when I called

*Current Status:*

As of yesterday, I was informed that my claim is pending EFT approval, with no estimated resolution time.

NB: That’s WhatsApp you keep referring us too does not give the status of the claim iv tried multiple times out of frustration of waiting on the line