Delayed services

Item: Old Mutual
Rating: 1
Author: favourite M

I'm so disappointed in the delayed services at old mutual when it comes to paying out claims, they were so very fast on deducting their monthly installments from my mother's account but now we need immediate assistance they are now taking time to pay out the claims, we filled all the documents needed and submitted them all, they promised that the money will reflect on her account within 24 hours, latest might be 48. We made the claim on Monday the 4th of 2022, today is the 6th and yet still nothing, bare in mind, we have a dead body on the morgue wich we had to pay for ourselves, no preparations has been made for the funeral because the only insurance we had was old mutual, I am so disappointed in old mutual

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favourite M's updateReviewer Update

06 Jul 2022, 09:57

Hi thanks for the response. I'd like to bring to your attention though that this is a matter of emergency, I'd really appreciate if this can be resolved today because we have a funeral to prepare, each and every day counts. We should be having a burial this Friday but now all that seems impossible

favourite M's update06 Jul 2022, 09:57

Reviewer Update