kK
knitec K
1 reviews | Active since Jan 2018
09 Apr 2025, 16:36
Delayed Response to Retirement Annuity Withdrawal Request Leaves Client Struggling
Mrs. TD Duma submitted a request to withdraw her Retirement Annuity on April 10, 2025. However, she has yet to receive any feedback or updates regarding the status of her request. Each time she contacts the office for an update, she is informed that the head office must send an SMS.
A month has passed, but she has not received the promised SMS or any further updates.
Feedback is required on the status of her request so she can plan accordingly. As she is not receiving a pension, she is relying on the withdrawal of these funds to support herself.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
09 Apr 2025, 16:50Good day NDM Duma,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply09 Apr 2025, 16:50
Official
Good day NDM Duma,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management