Delayed process

Have a Policy with Oldmutual that i have to cancel. on tuesday the 21st i sent a request to cancel the policy ***

This request was ignored and not action until i decided to follow up as i do not want Old mutual to debit my account this month.

I followed up via a phone call and a consultant told me of a long process that i need ti follow to cancel the policy and i am not willing to go through that process as by the time i am done, they would have debited my account.

If i was informed by the time of my initial request then i would have completed your cancellation process

Please cancel my policy and send cancellation confirmation via Mail. Please ensure you do not debit my account this week.