Delayed payments for no valid reasons

I processed my claim online with Old Mutual on the 7th of October 2024, to this day which is the 5th of November they are unable to process my payment. My ex employer has been sending emails back and forth to different departments. No one is willing to help. We only received responses with no success from Michelle Williams, who is the senior administrator no assistance. Jason Hammer, no assistance, Elroy Kiewiets who confirmed the emails which consist of 17 long emails, no assistance. People from the Mosaic department are hiding somewhere else instead of assisting. I have been told that only someone from this mosaic department can assist. A claim which was supposed to take more or less 10 days, now takes 30 days to be processed. We have been sending emails to the UmbrellaStandAlone as well. They are just not bothered.