Delayed payment of unauthorized debit orders

Cancelled my Old Mutual policy in August 2025, yet they kept debiting my account every month until May 2026 – almost 10 months of unauthorised deductions. I handed in every document they asked for to prove the cancellation and claim my refund, but nothing has happened.

I've been to the Soweto branch several times and get a different story each time, with zero action and zero communication. Promised a refund within a month; it's now been over two months with nothing resolved.

Very disappointing service for a company handling people's money. Escalating to the National Financial Ombud Scheme since Old Mutual won't resolve this on their own.