Delayed payment and poor service from Old Mutual

I submitted my claim in April 2025, and on 6 May, I received a message stating that the claim was being sent for a tax directive. However, I later discovered that this never occurred. My claim has been sitting with a system error since 6 May, and to date, the issue remains unresolved.

Despite multiple follow-up calls and assurances that the matter had been escalated, there has been no progress. I have had to take the initiative each time to follow up and identify the problem myself, rather than being informed proactively. Most recently, on 16 May, I called again and was told the error still exists — with no clear explanation or timeline for resolution.

This experience reflects a concerning lack of urgency and accountability, and it has caused significant inconvenience and frustration.