1 reviews | Active since Jan 2014
Delayed Payment and Lack of Communication – Provident Fund Claim
I am writing to express my dissatisfaction with the prolonged delay and lack of communication regarding my Provident Fund payment from Old Mutual. I received an SMS on September 19, 2024, informing me that my payment was in the final stages and would be processed within 3 to 5 working days. It has now been 10 working days, and I have yet to receive the payment or any further updates.
I have contacted your customer care department multiple times since resigning from my employer in August 2024. Each time, I am told that my issue is being escalated, yet no resolution follows. Most recently, I spoke with a consultant named Xolili Ngemnpu, who assured me that payment would be made by Friday, October 4, 2024. However, this is not the first time I have been told to wait, and the matter remains unresolved.
The SMS I received, which states that my tax directive has been received and payment will be processed, provides me with a reference number: ***9/R010081D. However, despite this, I am continuously asked to wait for an additional 3 to 5 working days.
I urge Old Mutual to take this matter seriously and ensure immediate resolution. The continued delays and lack of proper communication are unacceptable.
I look forward to receiving a prompt response and resolution.
Sincerely, Stephanie
I am writing to express my frustration with the poor service and lack of accountability from Old Mutual regarding a system error you reported. In a recent response from Erika Koortse, I was told the issue was being "attended to," and I would receive an update by Friday. However, Friday has passed, and I have yet to receive any feedback or an apology for missing the promised deadline.
This ongoing issue has caused significant inconvenience, and the lack of communication from your team only adds to my frustration. Not only has the error not been resolved, but there has also been no acknowledgment of the missed deadline or any effort to provide clarity on the situation.
As a customer, I expect timely updates, accountability, and clear communication from a company like Old Mutual. This matter needs to be escalated and resolved immediately, with a full explanation of what has caused the delay and a new timeline for resolution.
Thank you for your urgent attention to this matter.
I am writing to express my frustration with the poor service and lack of accountability from Old Mutual regarding a system error you reported. In a recent response from Erika Koortse, I was told the issue was being "attended to," and I would receive an update by Friday. However, Friday has passed, and I have yet to receive any feedback or an apology for missing the promised deadline.
This ongoing issue has caused significant inconvenience, and the lack of communication from your team only adds to my frustration. Not only has the error not been resolved, but there has also been no acknowledgment of the missed deadline or any effort to provide clarity on the situation.
As a customer, I expect timely updates, accountability, and clear communication from a company like Old Mutual. This matter needs to be escalated and resolved immediately, with a full explanation of what has caused the delay and a new timeline for resolution.
Thank you for your urgent attention to this matter.