DELAYED PAYMENT

On the 24.02.2016 I submit my cancellation documentation and confirm my new investment policy. Dikiza said within 14 days I should have my funds. I called on the 01.03.2015 and was told it was only submit on that day and will take 3 days. I againt called 07.03.2016 and was told it was only submit for the pay out on the 7th and I have to wait 8 days for payment. <br> <br> I asked the lady why is it the process only seem to move when I call she said well she cant do anything its with the payout department I must just wait it can take up to 8 days. <br> <br> From what I can see on Hello Peter complains this is the norm with old mutual. I am still waiting on payment with very little hope it will happen this year and I am cancelling my other policy as I do not wich to put my family through the frustration of fighting for money to bury me.<br> <br> Either Old mutual do not have equipped staff or this is their way of making a bit extra by delaying the payouts.<br> <br> I have personally dealt with Old mutual in the past and have never had such bad service before.