Delayed Death Claim Payout

Item: Old Mutual
Rating: 1
Author: Asheeka A

I lost my Father on Monday paying a premium of R475 for his policy. I am the policy holder. I submitted my claim in Wednesday. Each time i call in the call gets dropped. Old Mutual Group Schemes is responsible for the ***

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

01 Sept 2023, 09:23

Good day Asheeka

We received your review.

We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.

Regards

Coleen Aanhuizen
Old Mutual Complaints Management

Best regards,

Old Mutual's reply01 Sept 2023, 09:23

Official

Best regards,

Asheeka A's updateReviewer Update

11 Sept 2023, 11:40

Thank You Colleen
This has been settled last week with the policy payout occurring within a few short hours after escalation. My father has been laid to rest. Thank you for this

Asheeka A's update11 Sept 2023, 11:40

Reviewer Update

Thank You Colleen
This has been settled last week with the policy payout occurring within a few short hours after escalation. My father has been laid to rest. Thank you for this

Old Mutual's replyOfficial

11 Sept 2023, 12:40

Good day Asheeka

Thank you for your update.

Kind regards
Old Mutual Complaints Management

Best regards,

Old Mutual's reply11 Sept 2023, 12:40

Official

Good day Asheeka

Thank you for your update.

Kind regards
Old Mutual Complaints Management

Best regards,