Delayed Claim payment

Item: Old Mutual
Rating: 4
Author: Lwazi M

Old Mutual remains a favorite service provider in that it responds positively to clients needs. I received a voucher from old mutual and redeemed it at checkers. Thank you. I have made a claim on the 25th May 2023 and nothing has been paid yet. How long normally does a claim take because the person who assisted me said it took only 48 hours. It's now 4 full days with no response. What else should I do to accelerate it.

Helpful (0)

Replies (2)

Lwazi M's updateReviewer Update

31 May 2023, 21:12

And what about the delayed claim

Lwazi M's update31 May 2023, 21:12

Reviewer Update

And what about the delayed claim

Old Mutual's replyOfficial

31 May 2023, 21:15

Good day Lwazi

Thank you for your follow-up message

We have received your details and appreciate the opportunity to respond.

Your request has been sent to the relevant department for investigation and resolution.

One of our complaint's assessors will contact you to assist you further.

This may take the form of a call or email.

Regards Shannon Wentzel
Old Mutual Complaints Management

Old Mutual's reply31 May 2023, 21:15

Official